Effortless Returns and Refunds
Eventa Plus Refund & Returns Policy
Discover how our seamless refund and returns process ensures your peace of mind with every purchase.
Refund and Returns Policy
Eligibility for Refunds
To qualify for a refund, items must be returned within 7 days of purchase in their original condition with proof of purchase.
Non-Refundable Items
Certain items, such as personalized products and gift cards, are non-refundable unless defective.
Return Process
To initiate a return, please contact our support team with your order details. We will provide a return shipping label and instructions.
Refund Processing Time
Refunds are processed within 7-10 business days after we receive and inspect your returned item.
Exchange Policy
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.
Common Questions About Refunds & Returns
Find answers to your questions about our refund and returns policy at Eventa Plus.
How do I request a refund?
To request a refund, please contact our customer service team with your order number and reason for return.
Can I return an item after 30 days?
Items returned after 30 days are not eligible for a refund but may qualify for store credit, subject to approval.
What if I received a damaged product?
If you receive a damaged product, please notify us within 48 hours of delivery for a replacement or refund.
Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
How will I know if my return is approved?
You will receive an email confirmation once your return is approved and your refund is processed.
Can I track my return shipment?
Yes, once your return is initiated, you will receive a tracking number to monitor the return shipment status.
Phone
058 56 98 250
Address
Eventa Plus Trading Co. LLC, Canary, Al Nahada 2, Dubai – UAE